PRIVACY POLICY

WheelCare Mobility
Effective Date: August 21, 2026
Last Updated: August 24, 2026

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WheelCare Mobility, LLC (“WheelCare Mobility,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

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This Privacy Policy explains what information we collect, how we collect it, how we use and protect it, when we may share it, and the choices available to you when you visit or use the WheelCare Mobility website, contact us, purchase or rent equipment, request repairs or services, communicate with us, or otherwise interact with WheelCare Mobility.

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By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

We may collect personal information that you voluntarily provide to us or that is collected automatically when you use our website or services.

Information You Provide Directly

Depending on how you interact with WheelCare Mobility, we may collect:

• First and last name

• Mailing or service address

• Email address

• Telephone or mobile telephone number

• Information submitted through our Contact Us or other website forms

• Information about equipment, repairs, rentals, estimates, appointments, deliveries, or services you request

• Information contained in communications you send to us

• Customer service and account-related information

• SMS/text messaging consent and opt-in information

• Information necessary to process purchases, rentals, payments, or service requests

Please provide only information that is reasonably necessary for us to provide the requested products or services.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website technologies and services in use. This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website or page

• General website usage information

• Other technical or diagnostic information

This information may be used to operate, secure, maintain, and improve our website and services.

2. How We Collect Information

We may collect information when you:

• Visit or use our website

• Submit a Contact Us or other website form

• Call or email WheelCare Mobility

• Request a quote or estimate

• Purchase or rent equipment

• Request a repair or service

• Schedule or manage an appointment

• Communicate with our staff

• Voluntarily provide your mobile telephone number and opt in to SMS/text messaging

• Otherwise interact with WheelCare Mobility

3. How We Use Personal Information

We may use personal information for legitimate business purposes, including to:

• Provide, operate, and maintain our products and services

• Respond to questions, requests, and customer inquiries

• Provide estimates and quotes

• Process purchases and rentals

• Coordinate repairs and service appointments

• Coordinate deliveries, pickups, and equipment-related services

• Provide customer support

• Communicate with customers about requested products or services

• Send service-related SMS/text messages when you have provided the required consent

• Process and administer transactions

• Maintain business and customer records

• Protect the security and integrity of our website and systems

• Detect, prevent, and address fraud, misuse, or security issues

• Comply with applicable laws, regulations, legal processes, or governmental requests

• Resolve disputes and enforce our agreements

• Improve our website, products, and services

• Perform other purposes disclosed at the time information is collected or otherwise permitted by law

4. SMS / Text Messaging

WheelCare Mobility may collect your mobile telephone number when you voluntarily provide it to us and, where applicable, affirmatively opt in to receive SMS/text messages.

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If you opt in, we may use your mobile telephone number to send service-related communications concerning:

• Equipment

• Repairs

• Estimates

• Appointments

• Deliveries

• Rentals

• Purchases

• Service

• Account inquiries

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Message frequency varies. Message and data rates may apply.

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Your consent to receive SMS/text messages is voluntary and is not a condition of purchasing equipment, obtaining repairs, receiving services, creating an account, or completing a transaction.

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You may opt out of SMS messages at any time by replying STOP. After you opt out, you will receive a confirmation message and will no longer receive messages from the applicable SMS program unless you subsequently provide valid consent to re-enroll.

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For assistance, reply HELP or contact WheelCare Mobility at:

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Phone: (706) 225-9555
Email: services@wheelcaremobility.com

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5. SMS Consent and Mobile Information

WheelCare Mobility takes the privacy of mobile information and SMS consent seriously.

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WheelCare Mobility does not sell, rent, or share mobile telephone numbers, SMS/text messaging opt-in data, or SMS consent information with any third parties or affiliates for their own purposes, including marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates.

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WheelCare Mobility may provide or permit access to personal information to service providers that process information solely on our behalf and as necessary to provide, operate, maintain, secure, or administer our products, services, website, customer support, or SMS messaging program. Such service providers are not permitted to use SMS opt-in data or consent information for their own marketing or promotional purposes.

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Consent to receive service-related SMS/text messages does not constitute consent to receive unrelated marketing or promotional SMS/text messages. Where required, WheelCare Mobility will obtain separate consent for marketing communications.

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Your SMS consent applies only to the WheelCare Mobility messaging program for which you provided consent and is not transferable or assignable to another company, organization, or unrelated messaging program.

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6. How We Share Personal Information

 

We may disclose personal information in the following circumstances:

Service Providers

We may use third-party service providers to help operate our business and provide services to you. These providers may include website, hosting, communications, payment, scheduling, customer-support, technology, and other service providers.

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We share only information reasonably necessary for the provider to perform its services for WheelCare Mobility.

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Service providers that process SMS-related information are not authorized to use mobile telephone numbers or SMS consent information for their own unrelated marketing or promotional purposes.

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Business Transactions

If WheelCare Mobility is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

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Legal and Regulatory Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, subpoena, or court order

• Respond to a lawful governmental request

• Protect the rights, property, or safety of WheelCare Mobility

• Protect the safety of customers or others

• Investigate or prevent fraud, security issues, or unlawful activity

• Defend against legal claims or protect against legal liability

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With Your Consent

We may disclose information to another party when you have specifically authorized us to do so.

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Other Permitted Disclosures

We may disclose information when otherwise permitted or required by applicable law.

7. Information We Do Not Sell

WheelCare Mobility does not sell personal information for monetary consideration.

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In particular, we do not sell, rent, or share mobile telephone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.

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8. Data Security

WheelCare Mobility uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

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However, no method of transmitting information over the Internet, through email, or through electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of personal information.

SMS Security

Standard SMS/text messaging is not an inherently secure method for transmitting highly sensitive information.

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Please do not send Social Security numbers, passwords, payment-card information, banking credentials, detailed medical information, or other highly sensitive personal information by ordinary SMS/text message.

9. Data Retention

WheelCare Mobility retains personal information for as long as reasonably necessary to:

• Provide our products and services

• Maintain customer and transaction records

• Respond to customer inquiries

• Coordinate repairs, rentals, appointments, and services

• Resolve disputes

• Enforce agreements

• Protect our business and systems

• Comply with applicable legal, regulatory, accounting, or reporting requirements

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Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal or business requirements.

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When personal information is no longer reasonably necessary for these purposes, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements and our business practices.

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10. Cookies and Website Technologies

 

Our website may use cookies and similar technologies to operate the website, remember preferences, improve functionality, understand website usage, maintain security, and improve our services.

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Cookies may include necessary, functional, analytics, or other technologies supported by our website and technology providers.

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You may be able to control or disable certain cookies through your browser or available website cookie controls. Disabling certain cookies may affect some website functionality.

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11. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

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If you follow a third-party link, you will leave the WheelCare Mobility website. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

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We encourage you to review the privacy policy of any third-party website or service you visit.

12. Your Privacy Choices

Depending on applicable law and the circumstances, you may contact WheelCare Mobility to request access to, correction of, or deletion of personal information we maintain about you.

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You may also:

• Decline to provide information that is not required for a requested service

• Opt out of SMS messages by replying STOP

• Request assistance regarding information we maintain about you

• Contact us with privacy-related questions or concerns

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Certain information may need to be retained when required or permitted by law or when reasonably necessary for legitimate business purposes.

13. SMS Opt-In and Opt-Out Choices

SMS consent is voluntary.

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If you choose to receive SMS/text messages from WheelCare Mobility, your consent will apply to the service-related messaging program described when you opt in.

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You may withdraw your SMS consent at any time by replying STOP.

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For assistance, reply HELP or contact:

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WheelCare Mobility, LLC
Phone: (706) 225-9555
Email: services@wheelcaremobility.com

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You may also contact us before opting in if you have questions about our SMS program.

14. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

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If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

15. Changes to This Privacy Policy

WheelCare Mobility may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements, or privacy practices.

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When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

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For material changes, we may provide additional notice when appropriate, including through a notice on our website or other reasonable means.

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We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

16. Contact WheelCare Mobility

 

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

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WheelCare Mobility, LLC
703 20th Street
Columbus, GA 31904

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Phone: (706) 225-9555
Email: services@wheelcaremobility.com