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SMS MARKETING AND TRANSACTIONAL MESSAGING PRIVACY POLICY

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Effective Date: July 3, 2025
Last Updated: June 02, 2026

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This SMS Privacy Policy (the "Policy") governs the mobile messaging programs operated by WheelCare Mobility, LLC. This document outlines how we collect, utilize, disclose, and safeguard user data collected via our SMS messaging platforms specifically but not limited to DialPad, Wix Bookings, and Mailchimp.

By providing your mobile telephone number and opting in to receive text messages, you agree to the terms outlined in this Policy.

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1. SPECIFIC SCOPE OF MESSAGING PROGRAMS

We operate two distinct categories of SMS communications. Your consent to one program does not automatically enroll you in the other:

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  • Transactional Notifications: Automated, administrative text messages regarding your booked appointments, booking confirmations, cancellations, website inquries & purchases, sales & repair estimates, sales & repair invoicing, and operational updates.

  • Marketing Communications: Promotional text messages, including special offers, event announcements, newsletters, product launches, and seasonal discounts.

 

2. INFORMATION CATEGORIES COLLECTED

We collect and maintain the following data points directly from you:

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  • Your mobile phone number.

  • Your electronic signature of consent (timestamp and IP address at the time of form submission).

  • Your interaction history with our text messages (such as delivery status, read status, and responses to keywords).

 

3. STRICT DATA PRIVACY AND THIRD-PARTY RETRICTIONS

Your mobile data is treated with the highest level of security.

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  • No Sharing for Marketing: Mobile information, opt-in data, and consent tokens collected specifically for SMS messaging will not be shared, sold, rented, or leased to third parties, affiliates, or partners for their independent marketing or promotional purposes.

  • Authorized Processors: Your data is only shared with our authorized technology subprocessors (QuickBooks Intuit, Wix.com Ltd. and Mailchimp/Intuit Inc.) strictly to execute the delivery of the messages you have explicitly requested.

 

4. INDEPENDENT OPT-OUT AND HELP PROTOCOLS

You retain absolute control over your mobile preferences. You may opt-out of either messaging stream at any time:

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  • To Opt-Out of Marketing Messages (Mailchimp): Reply STOP directly to any promotional text message or email services@wheelcaremobility.com requesting to Opt-Out of marketing Messages. You will receive a final automated confirmation message (or email reply if requesting by email) verifying your removal from the Mailchimp marketing list.

  • To Opt-Out of Appointment Reminders (Wix Bookings): Reply STOP directly to any transactional appointment message. Please note that opting out of transactional messages means you will no longer receive automated text reminders for your appointments.

  • To Request Assistance: Reply HELP to any text message received, or contact our customer compliance team directly via email at services@wheelcaremobility.com or by phone at (706) 225-9555.

 

5. CARRIER DISCLOSURES AND FEES

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  • Message and Data Rates: Message and data rates may apply for any messages sent to you from us, and from you to us, according to your mobile service provider's pricing plan.

  • Frequency: Message frequency varies based on your user behavior. Wix Bookings messages are triggered based on your appointment scheduling. Mailchimp marketing messages will not exceed 20 messages per month.

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6. POLICY MODIFICATIONS

We reserve the right to modify this Policy at any time to reflect updates in carrier compliance regulations, legislative laws (such as TCPA or CTIA guidelines), or platform changes. Any adjustments will be reflected immediately by updating the "Last Updated" date at the top of this document.

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